Release of Desktop Version 4.9.12

Release of Desktop Version 4.9.12

We thought the last version would be the last update for the desktop version, but we had to fix a few bugs. Minor bugs were fixed in version 4.9.12.

Transition to online/web version only

Transition to online/web version only

After much debate, we will begin to transition to only offering the online/web version of the program. This will likely occur over the next six months, but could take longer. Most of our customers are already using the web/online version. We will raise the price of the desktop version to encourage the transition.

Having multiple versions has led to a lot of confusion. Although we explain in our FAQ and other places in our website, confusion remains. The fact of the matter is that many people don’t understand the difference between an installed application and a web application that is run through a browser. We have had many customers purchase the desktop version thinking that they purchased the online/web version. 

In order to simplify, we will transition to just offering the online/web version as this is the preferred version used now by most of our customers. We understand that some will not like this change, but we feel that for the majority of customers this will simplify things and lead to less confusion.

Release of Desktop Version 4.9.11

Release of Version 4.9.11

We have updated our desktop version to include all released 140 cases. This will likely be the last update to the desktop version as we will be transitioning to just the web/online version as the majority of customers are now using this version. 

To update, please go to our download page here. Download the latest version and uninstall the old version and install the newer version. You should not need to reactivate/re-register when you update versions.

Release of Desktop Version 4.9.10

We released desktop version 4.9.10. This added 5 new cases and cleaned up some minor issues. If you use the online version, all updates are automatically updated, so you do not need to do anything. We continue to plan for new cases and new features.

Adjustment to support time for the desktop version starting in April 2021

We continue to have frank abuse of our 12-month subscription policy for the desktop version. In order to curb abuse, we will be adjusting the desktop version subscription to 6 months instead of 12 months starting in April 2021. However, we will not deactivate the desktop version after 6 months, so the program can continue to be used even after the 6-month period, but if anything happens to the computer or support is required after the 6-month period, then the account will be considered expired. This should help curb abuse but still allow our customers to be able to use the program as it was intended. In our experience, the majority of people only take 1-3 months to study for the USMLE. If we have customers that wish to study longer, they can either buy the 12-month web version or buy the desktop version and install on a reliable computer that is unlikely to have any issues.

Release of Our Online Version!

CCS Cases Demo Online

We tried really hard to make the January 1, 2021 deadline. We were working 80 hour weeks, but we keep getting caught up in adding new features. “What if we added this to the program…” is to blame for the delayed release. On paper it sounded easy, but the features turned out to be more complex than anticipated. One of the new features that can be blamed for the delay in release is the save incomplete cases and restore incomplete cases feature. For example, if you exit a case in the middle because you got interrupted or you accidentally refreshed the browser or whatever, your progress will be saved, and you have the option to start where you left off).  

The other feature was selecting and ordering multiple orders in the order menu. We also had to refine features like High Yield (to be a voting system for which cases is most liked by students – in the future when enough customers have voted, the ability to sort and group by High Yield will be available). We also were busy adding new cases (4 cases were added – we went ahead and released them to the Desktop version early).

Enough excuses. We apologize for some customers who have been patiently awaiting for the online version. You can try it out free by signing up for our demo here.

We hope you like it. It took a lot of work!

Pricing Change for Desktop Version

We have not had any price increase of our program since 2017. Due to increased costs of servers, maintenance of the program, labor, and inflation, we have deemed necessary to increase our price modestly by $5. We dropped the ending in “99” because it’s become an outdated system, so we made it a round $75.00. We continue to try to keep our prices reasonable for our customers, but after 3.5 years, it had become necessary to modestly increase the price to continue development to give the best product out there for studying for the USMLE Step 3 CCS Cases.

Changes to Support Policy

Effective immediately, we have decided to change our policy regarding support. We did not think this would be a problem, but it has become an issue. We are getting customers from two and even three years from the time of purchase asking for support for the program. The typical time between starting studying for step 3 and taking the step 3 test is typically 6 months. The number of people asking for support for the product even after 2 years has been increasing. After some investigation into this matter, we have concluded that the majority of this is due to abuse of our policy. We have decided to no longer offer any support for the program after 2 years from the date of purchase. If the customer’s computer is still functioning, the program will work correctly for the life of the computer even after 2 years, but we will no longer support any purchases after a 2 year period. We feel that this is a more than generous time period.

This post if for those who have purchased the program prior to Jan 1, 2021. For those who have purchased the desktop version of the program Jan 1, 2021 and after, will have support for the program for 1 year. The program will continue to work on the original computer installed after the 1 year period. If there were any one-time transfers during the one year period, the program would expire after a year from the time of purchase.

End of No Expiration Policy for Desktop Versions (But We Have Kept the Spirit of it!)

Unfortunately, due to fragrant abuse of our no expiration policy and due to people misunderstanding what was meant by no expiration, we have decided to end our no expiration policy. We are going to keep the original spirit of what was intended of our no expiration policy. The purpose was to allow ONE user to use the program until their test. Period. There has been confusion with our no expiration policy for one computer. There are many people who misinterpret to mean that they have a “lifetime membership” which means they can install on unlimited devices and share with as many people as they wish. They become upset when we explain that this is licensed per computer. This method of licensing has been around much longer than subscription, but it has caused confusion for some. To be more transparent, we will move into the now more familiar subscription model.

Now to the Spirit of the law: If you purchase the desktop version and install it on a computer, we will not deactivate it. You can continue to use the program on the original computer after the 6 month mark. This means you could use it on the original computer that you installed on for multiple years if need be. This was the original purpose of this policy.

However, if for whatever reason, bad luck or no, something happens to the original computer and a one-time transfer is required, then the newly transferred computer will expire after 6 months from the time of purchase. We will not be making exception to this policy. Essentially, we will not be supporting desktop computers after 6 months of purchase.

We apologize if we have been forced to “tighten the belt” if you will. It has become necessary due to frank abuse which has been disappointing. We have made adjustments to try to decrease the abuse and still give our customers enough leeway to study until their test.

Release of Version 4.9.9

Release of Version 4.9.9

In anticipation of the release of our upcoming online version, we have updated our desktop version. We have made a number of minor fixes. We have also added 4 new cases to bring the total up to 105 cases. Most of our energy was being put toward creating the new online version, so now that this is complete, we can now dedicate more time into bringing even more cases to you. We should have some more coming in the next few months.

To update, please go to our download page here. Download the latest version and uninstall the old version and install the newer version. You should not need to reactivate/re-register when you update versions.