FAQ

The final diagnosis window has been removed from the USMLE (has been for some time but this is a very common question). For consistency, we removed this from our program as well. For more details, view our post here: https://www.ccscases.com/what-happened-to-the-final-diagnosis-window-in-your-program-2/

ROUTE and STAT have been removed from the USMLE test, so we removed this as well from our program. The fact that we continue to get this question over and over shows you how outdated other products are that continue to use this. For more information you can read our post about this here: https://www.ccscases.com/urgency-functionality-removed-from-the-real-test-and-ours-too/

Yes, there is a mix of 10 minute and 20 minute cases in the full version.

The product costs $75.00 for a 1 year. Although it is a 1 year subscription, we will not deactivate the computer the program if it was installed on a original computer. If there were circumstances that required a one-time transfer to another computer, then the software will expire after one year from the date of purchase.

For example, lets say you purchase the program on a reliable computer. You can use the program as long as the computer if functioning. If the computer has problems after the one year mark, then the program is considered expired. If you had a one-time transfer to another computer, then this computer will expire after the one year mark (it will go back to the trial mode).

For the online version, it is $65 for 1 month, $75 for 3 months, and $85 for 6 months or $85 for 12 months with 3 attempts per case.

The online version works on all devices with a modern browser (i.e. Chrome, Safari, Firefox, Edge). It has been tested the most with chromium based browsers. This means that the online version is compatible with Apple devices (iPad, iPhone), Chromebooks, Android devices (phones, tablets), Linux devices, Windows computers, Mac computers.

The desktop version is compatible with Windows and Mac computers only.

The online version is where you can login our website from any device (with a modern browser) in any location and study cases. This requires an Internet connection. The online version has 1 month, 3 month, 6 month, and 12 month subscriptions. The 1, 3, and 6 month subscriptions you can do each case as many times as you would like. The 12 month online version you can do each case 3 times.

The desktop version is a program you download and install your computer. You will only be able to use the program on one computer. This only requires an Internet connection to activate the program. There are no limits to the number of times you can complete each case. The desktop version is a 12 month subscription.

In our research, most students do not complete each case more than 3 times. As the online version is most susceptible to abuse with sharing of logins/passwords, we have limited the 12 month version to 3 attempts per case. We do monitor for sharing of logins, but this tends to keep the abuse down. For those who feel they require more practice for each case, we recommend the desktop version (limited to one computer) or the 6 month version.

Yes, updates are free to paid users.

No, we recommend that students purchase the 6 or 12 month subscription to avoid having to renew. Offering discounts to renewals creates incentives for students to renew and hand off subscriptions to other students. We'd rather not have to police this, so we do not offer any discounts for renewals.

For the desktop version, this is designed to use on 1 user account on 1 computer.

For the online version, you can use on as many devices as you'd like, but this is for one user. No sharing user names/passwords with others.

Yes, you can test 2 full cases for free. Just download the app from the “Try It” Page. There are 2 cases that are fully functional.

The online version demo is located here: https://app.ccscases.com

Yes, each case provides feedback on what can be approved in your performance of the case. This is a very unique and very useful feature of our product.

As just on the real step 3 test, getting the right diagnosis and treating isn’t all that is required. It is important to be thorough, rule out other potential causes of the patient’s presentation, and to provide good bed-side manner. These are all important aspects of the grade in the simulation as well as on the real exam.

The grading gives the “ideal” response that would take into account every test, treatment, and preventative measure for the case. If you are scoring above 80%, then this is a good score. The simulation is there to help teach you potential lost points for the real test day. This can be frustrating, but if you take the time to learn from them, it will give you good results on test day.

Yes, the desktop version is a 1 year subscription to the Desktop version (Windows / Mac OSX). Although it is a 1 year subscription, we will not deactivate the computer the program if it was installed on a original computer. If there were circumstances that required a one-time transfer to another computer, then the software will expire after one year from the date of purchase.
For example, lets say you purchase the program on a reliable computer. You can use the program as long as the computer if functioning (for example 2 years). If the computer has problems after the one year mark, then the program is considered expired. If you had a one-time transfer to another computer, then this computer will expire after the one year mark (it will go back to the trial mode).

For the online version, after your time is up, your subscription has expired.

Yes, it is very similar. There are minor differences, but we have worked hard to make the experience similar to familiarize you with what will be required on test day. Note that there are over 20,000 orders that you can choose from, just like the real test.

Your key will be available the second you complete your purchase. It will also be emailed to you. If you still have not received your key, please e-mail us, and we’ll resolve this as soon as possible.

For the online version, you will not need a key. You will be emailed a login/password.

Upgrading is simple and relatively painless:

1 – Uninstall your current version of CCS Cases (This will not delete your key or your feedback)

2 – Go to our download page: https://www.ccscases.com/try-ccscases/

3- Download the new version of the MAC or the PC.

4 – Install the MAC and PC version using the instructions found at our download page

5 – All done. Enjoy the new and updated version.

No, we do not save credit card information. All of the credit card processing is handled through Stripe, Paypal, or Amazon Pay. We never see your credit card information, and we never store it. It is safe to use your credit card on our site.

For the desktop version, you can do each case as many times as you want. There is no limit.

For the online version, the 1, 3, 6 month versions have no limit to each case. For the 12 month version, there is a 3 attempts per case.

1 – First go to ccscases.com and select the Try / Download Tab

2 – Select either the Windows or Mac version and download the file

3 – Double click and run the installer

4 – Follow the instructions for the installation

5 – Run the program by opening the CCS Cases shortcut found on the desktop

6 – Click “Application” and then “Register a License Key”

7 – Enter the key as given to you in either the checkout process or an email sent to you after you have purchased the product.

8 – Let us know if you have any questions or concerns at info@ccscases.com

Yes, just like in the real test, if you feel you are done with the case, just hit the clock icon and click “call / see me as needed” and the case will advance until it ends.

For the desktop version: Yes, you can do as many cases as many times as you want. After completing each case, you will be given a grade. If you do 10 attempts on one case, you will be given 10 different feedback scores. All attempts and their scores will be saved for your review. See the image below: at the grading menu, they will be listed by the time of each attempt. You can click on each attempt to view your feedback and score.

For the online version, the 1, 3, 6 month versions, you can do each case as many times as you'd like. The 12 month version has a 3 attempts per case limitation.

This may seem like an easy thing, but for those users not as familiar with operating Macs, this may be helpful. First, you need to locate your finder and the the Application folder. You will then find CCS Cases inside. This is what it will look like:

#1 - Click on the Change Location Button:

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#2 - Next Click on Home and Click "Change Location"

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#3 - Then Click Schedule Appointment" and select when you would like the patient to come back. After you have selected the time, Click "Confirm Move"

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#4 - The clock will automatically advance to the time that you selected. If an order report comes, it will ask you if you would like to stop the clock.