FAQ

The online/web version is accessed through a web browser (like firefox, chrome, or safari). This does not require any software to download. You just open a browser and go to: https://app.ccscases.com and enter your login and password. There are various subscriptions depending on which one you purchase. There are 1, 3, 6, and 12 month online/web subscriptions. Obviously with the online/web version, reliable Internet access is required. The online version can be used on multiple devices and works with various devices such as iPads, iPhones, Android devices, Linux, Mac, Windows, Chromebooks, and any other device that has a modern browser.

The desktop version is where you download software to your computer. You would go to https://www.ccscases.com/try-download and then download either the Windows or the Mac Version. The desktop version is limited to one computer only. It is compatible on Windows and Mac only and is not compatible with mobile devices. Internet is only required to activate the program. This is a 6 month subscription.

 

The final diagnosis window has been removed from the USMLE (has been for some time but this is a very common question). For consistency, we removed this from our program as well. For more details, view our post here: https://www.ccscases.com/what-happened-to-the-final-diagnosis-window-in-your-program-2/

ROUTE and STAT have been removed from the USMLE test, so we removed this as well from our program. The fact that we continue to get this question over and over shows you how outdated other products are that continue to use this. For more information you can read our post about this here: https://www.ccscases.com/urgency-functionality-removed-from-the-real-test-and-ours-too/

Yes, there is a mix of 10 minute and 20 minute cases in the full version.

This depends on the product you purchase. We have a 6 month desktop version and 1, 3, 6, 12 month web/online versions. Although the desktop version is a 6 month subscription, we will not deactivate the computer the program if it was installed on a original computer. If there were circumstances that required a one-time transfer to another computer, then the software will expire after one year from the date of purchase.

For example, lets say you purchase the program on a reliable computer. You can use the program as long as the computer if functioning. If the computer has problems after the one year mark, then the program is considered expired. If you had a one-time transfer to another computer, then this computer will expire after the one year mark (it will go back to the trial mode).

For the online version, it is $65 for 1 month, $75 for 3 months, and $85 for 6 months or $85 for 12 months with 3 attempts per case.. The 1, 3, 6 months all have unlimited attempts per case.

The online version works on all devices with a modern browser (i.e. Chrome, Safari, Firefox, Edge). It has been tested the most with chromium based browsers. This means that the online version is compatible with Apple devices (iPad, iPhone), Chromebooks, Android devices (phones, tablets), Linux devices, Windows computers, Mac computers.

The desktop version is compatible with Windows and Mac computers only.

The online version is where you can login our website from any device (with a modern browser) in any location and study cases. This requires an Internet connection. The online version has 1 month, 3 month, 6 month, and 12 month subscriptions. The 1, 3, and 6 month subscriptions you can do each case as many times as you would like. The 12 month online version you can do each case 3 times.

The desktop version is a program you download and install your computer. You will only be able to use the program on one computer. This only requires an Internet connection to activate the program. There are no limits to the number of times you can complete each case. The desktop version is a 6 month subscription.

In our research, most students do not complete each case more than 3 times. As the online version is most susceptible to abuse with sharing of logins/passwords, we have limited the 12 month version to 3 attempts per case. We do monitor for sharing of logins, but this tends to keep the abuse down. For those who feel they require more practice for each case, we recommend the desktop version (limited to one computer) or the 6 month version.

Yes, updates are free to paid users during the period of their subscription.

No, we recommend that students purchase the 6 or 12 month subscription to avoid having to renew. Offering discounts to renewals creates incentives for students to renew and hand off subscriptions to other students. We'd rather not have to police this, so we do not offer any discounts for renewals.

For the desktop version, this is designed to use on 1 user account on 1 computer.

For the online version, you can use on as many devices as you'd like, but this is for one user. No sharing user names/passwords with others.

Yes, you can test 2 full cases for free. Just download the app from the “Try It” Page. There are 2 cases that are fully functional.

The online version demo is located here: https://app.ccscases.com

Yes, each case provides feedback on what can be approved in your performance of the case. This is a very unique and very useful feature of our product.

As just on the real step 3 test, getting the right diagnosis and treating isn’t all that is required. It is important to be thorough, rule out other potential causes of the patient’s presentation, and to provide good bed-side manner. These are all important aspects of the grade in the simulation as well as on the real exam.

The grading gives the “ideal” response that would take into account every test, treatment, and preventative measure for the case. If you are scoring above 80%, then this is a good score. The simulation is there to help teach you potential lost points for the real test day. This can be frustrating, but if you take the time to learn from them, it will give you good results on test day.

Yes, the desktop version is a 6 month subscription (Windows / Mac OSX). Although it is a 6 month subscription, we will not deactivate the computer the program if it was installed on a original computer. If there were circumstances that required a one-time transfer to another computer, then the software will expire after one year from the date of purchase.
For example, lets say you purchase the program on a reliable computer. You can use the program as long as the computer if functioning (for example 2 years). If the computer has problems after the six month mark, then the program is considered expired. If you had a one-time transfer to another computer, then this computer will expire after the six month mark (it will go back to the trial mode).

For the online version, after your time is up, your subscription has expired.

Yes, it is very similar. There are minor differences, but we have worked hard to make the experience similar to familiarize you with what will be required on test day. Note that there are over 20,000 orders that you can choose from, just like the real test.

Your key will be available the second you complete your purchase. It will also be emailed to you. If you still have not received your key, please e-mail us, and we’ll resolve this as soon as possible.

For the online version, you will not need a key. You will be emailed a login/password.

Upgrading is simple and relatively painless:

1 – Uninstall your current version of CCS Cases (This will not delete your key or your feedback)

2 – Go to our download page: https://www.ccscases.com/try-ccscases/

3- Download the new version of the MAC or the PC.

4 – Install the MAC and PC version using the instructions found at our download page

5 – All done. Enjoy the new and updated version.

No, we do not save credit card information. All of the credit card processing is handled through Stripe, Paypal, or Amazon Pay. We never see your credit card information, and we never store it. It is safe to use your credit card on our site.

For the desktop version, you can do each case as many times as you want. There is no limit.

For the online version, the 1, 3, 6 month versions have no limit to each case. For the 12 month version, there is a 3 attempts per case.

1 – First go to ccscases.com and select the Try / Download Tab

2 – Select either the Windows or Mac version and download the file

3 – Double click and run the installer

4 – Follow the instructions for the installation

5 – Run the program by opening the CCS Cases shortcut found on the desktop

6 – Click “Application” and then “Register a License Key”

7 – Enter the key as given to you in either the checkout process or an email sent to you after you have purchased the product.

8 – Let us know if you have any questions or concerns at info@ccscases.com

Yes, just like in the real test, if you feel you are done with the case, just hit the clock icon and click “call / see me as needed” and the case will advance until it ends.

For the desktop version: Yes, you can do as many cases as many times as you want. After completing each case, you will be given a grade. If you do 10 attempts on one case, you will be given 10 different feedback scores. All attempts and their scores will be saved for your review. See the image below: at the grading menu, they will be listed by the time of each attempt. You can click on each attempt to view your feedback and score.

For the online version, the 1, 3, 6 month versions, you can do each case as many times as you'd like. The 12 month version has a 3 attempts per case limitation.

This may seem like an easy thing, but for those users not as familiar with operating Macs, this may be helpful. First, you need to locate your finder and the the Application folder. You will then find CCS Cases inside. This is what it will look like:

#1 - Click on the Change Location Button:

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#2 - Next Click on Home and Click "Change Location"

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#3 - Then Click Schedule Appointment" and select when you would like the patient to come back. After you have selected the time, Click "Confirm Move"

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#4 - The clock will automatically advance to the time that you selected. If an order report comes, it will ask you if you would like to stop the clock.

Do not worry about entering the diagnosis at the end of the case. This has been removed from the real test and is not graded (it has been for some time). It has never been graded even in the beginning.

Advance the clock when you are ready to receive results from tests, or you are confident that treatment needs time to work. Stop when a result is given/feedback is given that changes what you are going to do.

Yes, for activation. However, once activated, it does not require Internet.

For the Web/Online version, only the 12 month subscription has a limit of 3 attempts per case. 1, 3, 6 months can be attempted as many times as you want. Desktop also have as many attempts as you wish for every case.

Average grade means the average grade of all the other users for their first attempt for that case. This can help you gauge how you are comparing to others in regards to preparation.

Yes, You are graded on sequencing of orders. You are supposed to order physical exams first to guide your diagnostic testing then provide treatment and preventive care.

Final diagnosis window has been removed for sometime now. The fact that other programs are still using this just tells you how outdated they are. See this post: https://www.ccscases.com/what-happened-to-the-final-diagnosis-window-in-your-program-2/

You should write all the orders required to give the best care for the patient. Unnecessary orders will be penalized. Omitting necessary orders will be penalized.

Definitely the online/web version. The desktop version is limited to one computer only. If you plan to switch to different computers, then you should purchase the online/web version.

This is a misunderstanding of how the program works. When you hit "exit case"m this will save your work and is for convenience if you are not able to finish the case right away. If you want the case to end, you need to advance the clock until the case ends. Clicking "exit case" will not end the case. It means you are prematurely leaving the case, but in the online/web version, it will save your work, so you can return and start off from where you started.